4. Admin Panel Menus Overview
4.1: Dashboard
Provides an at-a-glance overview of the business. Displays analytics such as total customers, registered drivers, completed rides, parcels, rentals, latest rides, top drivers, and overall earnings overview. Helps admins quickly monitor performance.

4.2: Access Management
Access Control
Create and manage admin permission groups (e.g., Super Admin, Editor, Dispatcher). Control what each admin role can view or edit within the system.

Live Tracking
Monitor drivers and vehicles in real time on the map. Useful for managing rides, ensuring driver accountability, and providing live support.

4.3: Zones & Rides Management
Zones
Service zones allow you to define the exact areas where your platform operates, such as specific cities, regions, or neighborhoods. Within each zone, Additionally, zone-based policies give you flexibility to apply different operational rules for each area, ensuring a more accurate, efficient, and localized service experience.


All Ride Bookings
The ride bookings page provides a centralized view to monitor and manage all customer rides, whether they are completed, canceled, or currently ongoing. Administrators can access detailed trip information, including route, timing, and status, along with a clear fare breakdown for transparency. It also allows easy tracking of driver assignments and customer details, ensuring smooth coordination and efficient ride management.

4.4: Users Management
Customers
The Customers page allows administrators to view and manage all customer accounts registered through the mobile application. Each profile displays essential details such as personal information, contact data, and account status. Admins can review a customer’s complete ride history, including completed, canceled, and ongoing bookings, to monitor activity and resolve issues quickly. Ensuring better coordination and customer support. This page also provides the ability to edit or deactivate accounts, helping maintain a secure and well-managed user base.

Dispatchers
The Dispatchers page enables administrators to manage dispatcher accounts, who play a key role in assisting customers with booking requests. Dispatchers are responsible for creating and managing bookings on behalf of customers, especially in cases where customers face technical issues or require direct assistance. From this page, admins can add new dispatchers, update their details, and monitor their activity. It also provides insights into the bookings created by each dispatcher, ensuring accountability and smooth coordination between customers, drivers, and support staff.

4.5: Owner Management
Owners
The Owners page allows administrators to manage fleet owners who register and oversee multiple drivers and vehicles within the platform. Each owner profile includes essential details such as contact information, registered vehicles, and assigned drivers. Admins can monitor the performance of each fleet, including trip activity, availability, and vehicle status. The page also provides a breakdown of owner earnings, platform commission, and payout history, ensuring financial transparency. With this centralized view, administrators can easily track fleet operations, resolve issues, and maintain strong relationships with fleet partners.

4.6: Driver Management
Drivers
The Drivers page provides administrators with full control over managing individual driver accounts on the platform. Each driver profile displays personal details, uploaded documents, and verification status to ensure compliance and safety. From this page, admins can review and approve driver applications, track their current availability, and monitor active or completed trips. The system also offers insights into driver earnings, commission deductions, and payout history for transparent financial management. Additionally, admins can update driver information, suspend accounts if necessary, and maintain a reliable pool of professional drivers for smooth operations.

Fleet Drivers
The Fleet Drivers page is designed to manage drivers who are associated with registered fleet owners. Unlike independent drivers, these drivers operate under a specific owner’s fleet, allowing for organized group management. Administrators can view detailed profiles of fleet-linked drivers, including assigned vehicles, and ride activity. This page also provides visibility into each driver’s earnings and commission, ensuring accurate revenue tracking between drivers, fleet owners, and the platform. By centralizing fleet-based driver management, the page helps maintain accountability and smooth coordination within larger transportation networks.

4.7: Promotions Management
Coupons
The Coupons page enables administrators to create, manage, and monitor discount coupons and promotional codes that customers can apply during bookings. Each coupon can be configured with specific details such as discount type (percentage or fixed amount), validity dates, and maximum usage limits per customer or overall. Admins can also define which services the coupon applies to, such as ride, parcel, or rental, allowing for targeted promotions. This page provides visibility into coupon performance, including redemption counts and customer usage, helping businesses run effective marketing campaigns while controlling discounts and revenue impact.

4.8: Business Setup
Subscription Plan
The Subscription Plan page allows administrators to create and manage subscription packages for drivers and fleet owners. These plans define recurring fees that drivers or owners pay to access the platform’s services, replacing or supplementing commission-based models. Each plan can include details such as pricing, billing cycle (weekly, monthly, yearly), benefits, and usage limits. Admins can track which drivers or owners are subscribed, monitor their subscription history & payment status.

4.9: Service Management
Parcel
The Parcel Service Management page allows administrators to oversee and configure parcel delivery services within the platform. From this page, admins can create and manage parcel categories (such as small, medium, or large packages) and define pricing models based on size, weight, or distance. Additional options include setting delivery policies, enabling/disabling parcel service availability, and assigning drivers or vehicle types suitable for parcel transport. This ensures flexibility in handling different package requirements while maintaining transparent pricing and efficient service delivery for customers.

Rental
The Rental Service Management page enables administrators to manage ride bookings where customers hire vehicles for extended durations instead of point-to-point trips. Admins can define rental packages with flexible options, such as hourly rates, distance-based pricing, or customized city tour plans. Each package can include details like vehicle type, maximum allowed hours or kilometers, and additional charges for extra usage. This page also provides controls for service availability, driver assignments, and policy settings, ensuring customers enjoy a transparent and convenient rental experience while the platform maintains efficient pricing and resource management.

Vehicle Settings
- Vehicle Type: Define vehicle categories (bike, sedan, SUV, etc.).
- Brand: Maintain list of vehicle brands (Toyota, Honda, etc.).
- Model: Manage vehicle models under each brand.



4.10: Customer Support
Complaints
The Complaints page allows administrators to manage and resolve customer grievances effectively. Each complaint includes details such as the customer’s information, related ride or service, and the nature of the issue. Admins can track the status of complaints, assign them to the appropriate staff or department for resolution, and monitor response times. This page helps maintain high service quality by ensuring that issues are addressed promptly, patterns are identified, and corrective actions are implemented to prevent recurring problems.

SOS
The SOS page enables administrators to monitor and manage emergency alerts raised by drivers or customers in real time. Each alert provides critical information such as the location, type of emergency, and the user involved. Admins can quickly track and respond to these SOS events, ensuring prompt assistance and intervention. This page helps improve safety across the platform by enabling rapid coordination, documenting incidents, and maintaining records for follow-up and preventive measures.

Notification
The Notification page allows administrators to send both manual and automated push notifications to drivers and customers. Notifications can include service updates, promotional offers, important alerts, or reminders. Admins can target specific user groups or broadcast messages to all users, schedule notifications for future delivery, and track their delivery status. This page helps maintain effective communication, keep users informed, and engage customers and drivers for better platform interaction.

4.11: Content Management
Banners
The Banners page allows administrators to create, manage, and display promotional or informational banners within the customer mobile application. Each banner can include images, text, links, or call-to-action buttons to highlight offers, updates, or important announcements. Admins can control the order, duration, and visibility of banners for different user segments, ensuring relevant and engaging content. This page helps enhance user experience, promote services effectively, and drive customer engagement through visually appealing notifications.

On Boarding
The On Boarding page allows administrators to configure the introductory screens shown to new users when they first open the mobile application. These screens can highlight key app features, explain how to use services, and provide tips for a smooth experience. Admins can add images, text, and interactive elements to make the onboarding process engaging and informative. This page ensures that new users quickly understand the app’s functionality, enhancing user adoption and reducing confusion during initial use.

CMS Pages
The CMS Pages section allows administrators to create, edit, and manage static content pages within the app, such as About Us, FAQs, Terms & Conditions, Privacy Policy, and more. Each page can include text, images, and links, ensuring that essential information is clearly presented to users. Admins can update content anytime to reflect changes in policies, services, or company information. This page ensures that the app provides accurate and up-to-date information, improving transparency and user trust.

4.12: Payment Management
Disbursements
The Disbursements page allows administrators to manage and monitor payouts to both drivers and fleet owners. Admins can view the status of each disbursement, including pending, completed, or failed payments, ensuring transparency and accountability in financial operations.
Driver Disbursements: This section specifically focuses on payment settlements for drivers, providing a clear overview of their earnings, platform deductions, and payout history. Administrators can initiate payments, track transactions, and resolve any issues to maintain timely and accurate driver compensation.

Languages
The Languages page allows administrators to manage the languages available in the admin panel. Admins can add new languages, edit existing translations, and update labels or messages to ensure the interface is accessible to a diverse team. This page helps maintain consistency across the admin panel, supports multi-lingual operations, and ensures that administrators can efficiently manage the platform in their preferred language.

Currency
The Currency page allows administrators to define and manage the currencies supported by the platform. Admins can set default currencies, add additional currencies for global operations, and configure exchange rates to ensure accurate pricing and billing across regions. This page helps maintain consistency in financial transactions, supports multi-currency operations, and ensures that both customers and drivers see correct amounts in their local currency.

4.13: Email Management
Email Templates
The Email Templates page allows administrators to create, edit, and manage dynamic email templates used across the platform. These templates can be customized for ride booking confirmations, parcel delivery updates, rental notifications, promotional campaigns, and other user communications. Admins can include placeholders for dynamic data such as customer names, booking details, and dates to personalize each message. This page ensures consistent branding, automates communication, and enhances user engagement by delivering timely and relevant information.

4.14: Site Management
Landing Page Template
The Landing Page Template page allows administrators to manage and customize the public-facing landing page of the CabMe platform. Admins can update banners, text content, images, and branding elements to reflect current promotions, company identity, or seasonal campaigns. This page provides control over the look and feel of the landing page, ensuring it is visually appealing, informative, and aligned with marketing objectives. It helps attract new users, communicate key messages effectively, and maintain a professional online presence.

Terms & Conditions
The Terms & Conditions page allows administrators to create, update, and maintain the legal agreements displayed to users within the app. Admins can edit content to reflect company policies, service rules, and regulatory requirements, ensuring that users are informed about their rights and obligations. This page helps maintain legal compliance, provides transparency, and protects both the platform and its users by clearly communicating the terms of service.

Privacy Policy
The Privacy Policy page allows administrators to create, update, and maintain the privacy policy content displayed to users within the app. Admins can ensure the policy complies with regulations such as GDPR and local data protection laws, clearly explaining how user data is collected, stored, and used. This page helps build trust with users, maintain legal compliance, and provide transparency regarding data privacy and security practices.

4.15: Reports Management
The Reporting and Analytics section in the admin panel provides comprehensive insights into platform activity, allowing administrators to monitor performance, make data-driven decisions, and identify trends. Reports can be customized using various filters and options to generate precise and actionable information. Key options include:
Status: Filter reports by the status of rides, trips, or transactions (e.g., completed, canceled, ongoing).
Date Options: Quickly generate reports based on preset time frames like Today, This Week, This Month, or This Year.
From & To: Select a custom date range for detailed reporting over any period.
File Format: Export reports in multiple formats such as XLS, CSV, or PDF for offline analysis, record-keeping, or sharing with stakeholders.
User Reports
The User Reports page generates detailed reports on customer activity. Administrators can track metrics such as ride history, active and canceled bookings, wallet usage, and promotional coupon redemptions. This helps identify user engagement patterns, monitor retention, and address issues impacting the customer experience.

Driver Reports
The Driver Reports page focuses on driver performance analytics. Admins can review completed trips, acceptance and cancellation rates, earnings, ratings, and feedback. These reports help evaluate driver efficiency, reward top performers, and take corrective actions for underperforming drivers, ensuring high service quality.

Travel Reports
The Travel Reports page consolidates analytics across all service types — rides, parcels, and rentals. It provides insights into total revenue, number of trips, cancellations, average trip distance, and peak usage times. This data helps in resource planning, optimizing service availability, and identifying high-demand periods to enhance operational efficiency.

4.16: Settings & Configurations
General Settings
The General Settings page allows administrators to configure all core settings for the app, web panel, and overall platform operations. These settings ensure the platform runs smoothly, maintains consistent branding, and meets operational requirements.
General
Admins can define the basic platform appearance and identity:
- Title & Footer: Customize the platform’s name and footer text.
- App Color, Admin Panel Primary & Secondary Colors: Set color schemes for both mobile app and admin panel for consistent branding.
- Radius: Configure service coverage radius for rides, parcels, or rentals.
- Logo: Upload platform or company logo for display across app and admin panel.
Google Map API Key
Enter the Google Map API Key to enable accurate location tracking, route mapping, and distance calculation for rides, deliveries, and rentals.
Ride Settings
- Trip Accept/Reject Duration for Driver (in seconds): Define the time a driver has to accept or reject a ride request.
- Show Ride OTP Feature: Enable or disable the one-time password feature for ride verification between driver and customer.
Delivery Charge Distance
Configure distance slabs and pricing for deliveries to calculate charges based on travel distance.
Wallet Settings (For Driver)
- Minimum Wallet Amount to Receive Ride: Specify the minimum balance a driver must maintain to accept new rides.
- Minimum Wallet Amount to Withdrawal: Set the minimum balance required for drivers to request payouts.
Referral Settings
- Referral Amount: Define the reward amount users or drivers receive when they refer others to the platform.
Select Service Type
- Choose which services are active on the platform: Ride, Parcel, Rental.
Document Verification
- Enable Individual Driver Document Verification: Turn on/off verification for personal driver documents.
- Enable Owner Document Verification: Enable verification for fleet owner documents to ensure authenticity and compliance.
Map Tracking Options
- Map Type: Select the type of map (Google, OpenStreetMap, etc.) used in the app.
- Map Tracking Option: Choose how driver locations are tracked in real-time.
- Driver Location Update (meter): Configure how frequently the driver’s location is updated for accurate tracking.
Contact Us
- Set platform contact details including Email, Phone, and Address, which will be visible to users in the app and web panel.
Notifications Setting
- Sender ID: Configure the ID used for sending push notifications.
- Upload Credentials File (JSON): Upload the required credentials file to enable notifications via Firebase messaging services.
Version
- Maintain App Version and Web Version information for reference and updates tracking.

Tax Settings
The Tax Settings page allows administrators to configure taxes applicable across all services, including rides, parcels, and rentals. Admins can define tax types such as GST, VAT, or other local taxes and specify rates for each service category. This page ensures that all fare calculations include accurate tax amounts, maintains compliance with local tax regulations, and provides transparency for customers and drivers. Proper tax configuration also helps in generating accurate financial reports and simplifies accounting and regulatory reporting.

Business Model Settings
The Business Model Settings page allows administrators to define how the platform generates revenue from drivers and fleet owners. Admins can choose between different earning models:
- Commission Model: The platform earns a percentage of each completed ride, parcel, or rental transaction.
- Subscription Model: Drivers or fleet owners pay a recurring subscription fee to access the platform’s services.
- Hybrid Model: Combines both commission and subscription-based earnings, allowing flexible revenue strategies.
This page ensures that the platform’s revenue model aligns with business objectives and provides flexibility to adapt to market demands or strategic changes. Administrators can adjust settings easily to implement the chosen model across all services.

Payment Methods
The Payment Methods page allows administrators to configure and manage the payment options available on the platform. Admins can enable or disable various gateways, including Cash, Stripe, PayPal, Razorpay, and Wallet payments, ensuring flexibility for both customers and drivers. This page ensures secure and seamless transactions, helps accommodate user preferences, and provides control over which payment methods are active for rides, parcels, and rentals. Proper configuration also enables smooth reconciliation of payments and supports accurate financial reporting.

Driver Documents
The Driver Documents page allows administrators to define and manage the documents required for verification of individual drivers and fleet owners. Admins can add new document types, such as Aadhaar Card, PAN Card, Driver License, or other ID proofs, and specify which documents must be uploaded during verification. This ensures that all necessary documentation is collected to maintain compliance, authenticity, and safety on the platform.
